Frequently Asked Questions

Frequently Asked Questions2019-02-10T20:27:47+00:00
I’m having technical issues with my chip2019-03-31T18:34:09+00:00

If you are having technical difficulties with your chip, please contact us and we’ll help you resolve your issue.

Which countries do the plans for this chip work?2019-03-31T18:32:15+00:00

These chips are made to be used only in the USA.

Can I purchase my chip now and only activate it on the date of my trip?2019-03-31T18:30:27+00:00

Yes! That is how it works. You select only the dates you wish to use your chip.

Can my chip be recharged?2019-03-31T18:27:52+00:00

YES, contact us in order to recharge your chip. This has to be done before your service expires.

I seem to be having problems completing my purchase2019-03-31T17:24:05+00:00

If you need any assistance with your purchase, we can provide support via our online chat or contact us on Whatsapp and one of our representatives can assist you. Feel free to send us an email if you prefer.

WhatsApp +1 (000) 000-0000
Phone +1 (000) 000-0000
Email: [email protected]

Are there any configuration requirements before being able to use the chip?2019-03-31T14:27:48+00:00

Make sure to restart the phone with sim card inserted.
For questions contact our support via chat or WhatsApp: +1 (000) 000-0000

This chip is compatible with which mobile devices?2019-03-31T14:28:08+00:00

Available only for USA; all GSM and unlocked devices are compatible with our chip.

For questions contact our support via chat or WhatsApp: +1 (000) 000-0000

How long does it take for my shipment to arrive?2019-03-29T23:10:23+00:00

It can take 4-9 days for your shipment to arrive using our standard shipping option.

Delivery Options Available:

  • Standard Delivery – 4 to 9 business days: $ 5.99
  • Express Delivery – 3 to 4 business days: $ 25.99
  • Pickup at the airport – Available for pickup next day after purchase: $ 25.99
How to I order multiple SIM cards for different date ranges?2019-03-31T18:37:33+00:00

Choose how many chips you would like for a selected date range and add it to your shopping cart. Simply repeat this process for each additional set of chips you will need for your trip and then complete your checkout.

Can I order for more than one person?2019-02-12T20:01:09+00:00

YES. You can select the number of SIM cards you’ll be ordering for the desired date range.

Do I have to create an account when placing an order?2019-02-12T20:01:41+00:00

YES. This allows you to login and access your account details as well as view your invoice and order history.

Do I have the option to have my SIM Card shipped faster?2019-02-12T19:57:04+00:00

YES. We you have the option during checking to select a faster delivery method for an extra cost.

What payments methods are available?2019-02-12T19:58:19+00:00

You can pay using any international credit/debit card (Visa, Mastercard, Discover, AMEX) or Boleto Bancario for Brazilian payments.

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